About the Role

At Truvio, we believe great technology enables great people. As a Workplace Support Engineer, you’ll play an important role in delivering a seamless, secure, and efficient IT experience for our employees. You’ll be at the heart of day-to-day IT operations, supporting users, managing devices, and ensuring smooth onboarding and offboarding processes- all while leveraging modern tools like Microsoft 365, Intune, and Autopilot.

What You’ll Do

• Provide hands-on IT support for PCs, peripherals, and applications (Windows, Microsoft 365, Teams, Outlook)

• Manage device onboarding and configuration using Microsoft Intune and Windows Autopilot

• Oversee the full device lifecycle: procurement, setup, compliance, patching, inventory, and disposal

• Handle employee offboarding, including device recovery and account deprovisioning

• Administer user access across systems (Entra ID, Business Central, CRM) following approved processes

• Own and resolve IT support tickets while maintaining clear communication with users

• Create and maintain IT documentation, guides, and runbooks

• Support security best practices (MFA, conditional access, endpoint compliance)

• Collaborate with internal teams and external vendors across EMEA and globally

What You Bring

Education & Experience

• Bachelor’s degree in IT, Computer Science, or equivalent experience

• 2+ years in end-user or workplace IT support

• Strong hands-on experience with Microsoft 365 and Windows environments

• Experience with Microsoft Intune (Autopilot is a big plus)

• Familiarity with identity and access management in Entra ID (Azure AD)

• Experience working with ticketing systems and documentation

Skills

• Strong troubleshooting and analytical thinking

• Solid understanding of endpoint security (MFA, compliance, least privilege)

• Excellent communication skills—technical and non-technical

• Ability to multitask, prioritize, and work both independently and collaboratively

Nice to Have

• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)

• ITIL Foundation certification

Who You Are

You are a service-minded problem solver who enjoys helping others and improving their experience. You work in a structured and proactive way, communicate clearly with both technical and non-technical users, and stay calm under pressure. You take ownership of your work, collaborate well with others, and continuously look for ways to improve and learn.

Other Information

• Location: Stockholm, Sweden (Office in Solna)

• Employment type: Full-time (100%)

• Start date: As soon as possible

About Truvio

Truvio brings together established Microsoft Dynamics ISVs in one unified company, delivering a single, intelligent product portfolio built exclusively for Dynamics 365.

We help customers and partners close the ERP Value Gap by unifying finance, operations, and commerce within a Microsoft-native suite. By embedding deep domain expertise and AI-driven automation directly into Dynamics 365, Truvio aligns ERP capabilities with real-world complexity, automating repeatable work, guiding exceptions, and keeping processes compliant and in flow.

We have over 450 employees with employees from all over the world.